My experience was short but surprisingly refreshing. I took a car to Hance's European for a pre-purchase inspection and was delightfully astonished at how kind, compassionate and honest the owner, Jay, and Lloyd were with me. They could have easily taken advantage of the very obvious fact that I am not car savvy but instead my experience was the total opposite. Thanks to them I did not make a poor purchase. Absolutely, the next car I consider with go to them for an inspection prior to purchase and as well as maintenance/repairs after!
31 May 2019
29 Apr 2019
This place is awesome! They do great work and always honest and fairly priced!
22 Apr 2019
I have been a customer here for the last 3 years. Fast car repairs at a good price and excellent service! I will definitely recommend them!!!
21 Apr 2019
Took my Mercedes ml 350 there for a normal Service B 3 update. Haha These guys took care of my vehicle without all the major Mercedes cost. One thing I noticed about this place is that they are very detailed in what you need for later or now. No high pressures salesman, only good fair prices. I will never go back to the dealership and service my car again. I will always go to Hance's. One think I forgot to mention, the owner is awesome too. You can see why they are getting raving reviews... the customer service is amazing.
15 Apr 2019
Hance’s is the best. I had a fairly complicated issue that could have either been multiple thousands of dollar or just a few hundred. The initial diagnosis from the dealer was a transmission overhaul. The Hance’s team encouraged us to slow down and consider a different issue. One hour later, they had identified the problem and saved us thousands. The Hance team is super communicative and honest. Thank you Hance!
26 Mar 2019
Great experience so far. The mechanic who was helping me took the time to explain what was wrong, what was optional and what I could do to improve performance. They seem genuinely interested in earning your business for the long-term and not just ripping you off once to make a quick buck. I’ll be back.
06 Mar 2019
My experience with Hance's European was FANTASTIC!! The shop is very clean and easily accessible!The OWNER went above and beyond to help me with MY questions and concerns about my vehicle and delivered my car back to me on time promised with great results!!!! IM INCREDIBLY HAPPY TO SEE THAT GREAT CUSTOMER SATISFACTION STILL EXISTS !!! I'll BE BACK FOR ANY FUTURE SERVICES!!! THANX GUYS
26 Feb 2019
This place is THE BEST!
Last week my Mercedes SLK 280's serpentine belt blew out on 35 leading to a cracked radiator and blew coolant all over the drivers side. It was a mess. I was a mess by the time I rolled this car into the lot without power steering.
The whole team was so great. They looked at the damage and provided actual insight to the workings of the car and explained it to me in a way that not only made sense but was never condescending the way many car places can be. I was nearly in tears of frustration by the time I made it to the shop, but by the time I left they had me laughing.
These guys are seriously the best!
22 Feb 2019
Just like any other non Mercedes dealership you go to, an $85 oil change includes an inspection and they'll let you know if anything else needs attention. I'm blown away at the cost of Mercedes "a" and "b" service prices, which are basically an oil change/inspection.
25 Oct 2018
Hance’s is great. They have proved to be honest, trustworthy, and do great work. They saved me several hundred dollars when my Mercedes CLS needed to be serviced. They recently replaced my rear brake pads (rather than all four) on my BMW 640, explaining the amount of wear and expected remaining life on the front pads. I’ve referred friends to Hance’s. In summary, I’d highly recommend!
24 Oct 2018
I just moved to Dallas and was looking for good repair shop other than a dealer. These guys got me in the next day at half the cost of the dealer and my Range Rover runs great. I also received a follow up call a few weeks later.
24 Oct 2018
I took my 2011 mercedes to Hance's. European because of the vibration..the motor mounts were pretty much gone..got it fixed great price..i am very happy with the results.i. would highly recommend this place..very professional and efficient...
23 Oct 2018
Took my ML350 to Hance European for service for the 1st time and I was very pleased. Their service was fantastic and their prices are extremely fair, unlike what I have been paying at the Mercedes dealer. Hance has earned my business moving forward.
ALWYN DOWELL SR
23 Oct 2018
19 Oct 2018
Great service. Friendly staff. Honest character!! Highly recommend!
01 Sep 2018
They did a great job servicing my mercedes!
29 Aug 2018
10 Jul 2018
I called Hance's European not really knowing what to expect, I've never contacted a auto repair outside of Mercedes. I was pleasantly surprised to find that I could get a repair on my Mercedes at a lower cost than the dealership but with the dealership professionalism. Jay was wonderful in getting me in and taken care of quickly. I would highly recommend Hance's European Auto repair for all your needs! Thanks so much everyone at Hance's….
Wendi Branch Kaplan
05 Jul 2018
The service was great and even better pricing! Thank you!!!