23 Jun 2019
Where to even start when you are so thrilled with the service you've received. Amy, thank you... we had planned on hitting multiple places for estimates and my anxiety went away the moment you started speaking with me.
Drew then came into the lobby and you guys asked if I took the check and I said "no.' Drew shared his wisdom on dealing with insurance companies and you Amy, took a tour.of the damage of our CX--5. You saw things I did not see, nor did progressive even catch. All the way down to the damage of the tires I never noticed.
We went from an approximate estimate check from progressive of $3800 to almost, if not more than $10k in damage.
Drew, thank you for telling me where to spend the money and where I could save, (even got money back into my pocket.) I truly appreciate your hard work along with the team that made our SUV back to where it was supposed to be prior to the accident(s.)
Amy, thank you for always keeping us informed. The emails and just saying thank you for being so understanding through the process to us.
On a side.note... After speaking with you both, I walked out to my wife and said that I have a gut feeling we should just leave the car with them. I was right... I can't thank you two enough along with the ENTIRE team there.
We continue to advise friends to see you if they ever need repairs. The ethics of the company remind me of my late father's company. Be honest, be up front, do work that youre proud of at completion and take care of your customer. The team there, did just that... We will always promote you and will see you again if we ever need it.
Thank you for EVERYTHING!
John and Brooke Lane