Never Miss an Inbox Message Again!
BCP has transformed the way businesses operate and engage with customers through the use of tech-enabled solutions.
Our partners know the value of text communication. 9 out of 10 customers prefer to text, but it is difficult or impossible to manage your inbox 24/7.
Managed Conversations was created to solve for that problem. Managed Conversations responds to all of your Podium Inbox messages with live on-shore agents.
BCP's Managed Conversations enables businesses to:
- Provide 27/4 engagement with all text-based, Facebook, and Google Business Profile messages
- Manage all Podium Inboxes and engage customers: On average, it takes people 90 seconds to respond to a text message. And they are expecting a quick response back
- Capture customer information and intent in the moment: 9 out of 10 people read the texts they receive within the first 3 minutes. If you are not managing your Podium Inbox, you could miss opportunities
- Cultivate a relationship with the customer via SMS: 63% of consumers say they would switch to a company that offered text messaging as a communication channel. BCP engaged with these customers with live on-shore agents to encourage the relationship and best assist the customer
Service Packages (*Podium Webchat required)
Managed Conversations 40
$300/mo
- Up to 40 managed conversations
Managed Conversations 100
$500/mo
- Up to 100 managed conversations
Managed Conversations 200
$850/mo
- Up to 200 managed conversations
All packages offer the same excellent customer engagement and support. Pricing is based on the monthly volume of texts a website receives.